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The following information applies to procedures for receiving orders by truck lines or UPS and for Returned Merchandise
Damage Claims and Shortages
Figueroa Brothers, Inc. will not process reshipments for claims and shortages without the following procedures properly adhered to:
1. If you receive goods and sign the bill of lading without inspecting your shipment you are fully responsible for it. Figueroa Brothers, Inc. will no accept damages that are not noted to the driver and recorder on the bill of lading or a damage report. This signed document is needed to file a claim with UPS or any of the frieght lines we use.
2. Figueroa Brothers, Inc. will require proof of case count and damages.
3. All orders should be checked in and compared to the invoice that is shipped with the order. If the product is short of what the invoice indicates, please have the driver sign the bill of lading noting what items are missing.
4. The product should also be examined closely for damages. If any are damaged, please have the driver make a note of it on the bill of lading.